Question 1

Do you ship worldwide?

Accepted Answer

We offer standart and immediate delivery options!PortugalExpress 1-2 days - 5,00€Standard 3-5 days - FreeEurope (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romenia, Slovakia, Slovenia, Spain, Sweden)Express 1-2 days - €15.00 EURStandard 4-7 days - FreeUKExpress 2-3 days - Customs Duty included - €25.00 EURStandard 4-7 days - Customs Duty included - €15.00 EURUSA Express 2-3 days - €30.00 EURStandard 4-7 days - €20.00 EUR

Question 2

What is the status of my order?

Accepted Answer

Once you have placed your order, we will send you a confirmation email of your order. Once your order is shipped we will send you another email along with the link to track your order.

Question 3

Can I change my order?

Accepted Answer

To make changes to your order, please reach out to hi@algoribrand.com

Question 4

How can I track my order?

Accepted Answer

The tracking information should be emailed to you as soon as your order has been despatched. If you have not received your despatch email with the tracking information for your order, please email hi@algoribrand.com

Question 5

How do I cancel my order?

Accepted Answer

If you wish to cancel your order, you can send an email to hi@algoribrand.com. Algori team will do their best to action this before your order is dispatched.

Question 6

I have received the wrong sneakers. What do I do?

Accepted Answer

Please contact us immediately at hi@algoribrand.com and include:Your order numberThe item you did not receive.The incorrect ItemA clear photograph of your packing with the incorrect item.Once we receive this email, our team will work as fast as possible to assure you recive the sneakers you really want.

Question 7

How do I track the progress of an order?

Accepted Answer

Once your order has been shipped, you will receive an email with details of the order. You can track the shipment by clicking on the link provided in the email.

Question 8

What do I do if my item is damaged?

Accepted Answer

We are sorry to hear you’ve received a damaged item. We pride ourselves on providing high-quality sneakers with premium materials, so we will be help you as fast as we can. Please send over images detailing the damage along with your order number to hi@algoribrand.com

Question 9

Is there a warranty?

Accepted Answer

The products sold on our website are protected by a warranty against manufacturing defects or any irregularities in the product. To use the warranty, you must return the product as soon as possible, accompanied by proof of purchase.To make a complaint you must send an email to the address hi@algoribrand.com

Question 10

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping to the EU on all orders.

Question 11

Do you accept returns?

Accepted Answer

Yes, we do accept returns subject to fulfilment of the following conditions: - The article must be unused and undamaged;- It contains all original labels;- The item must not be worn, washed or altered;- The returned item must be accompanied by the Algori return form.

Question 12

Can I exchange an item?

Accepted Answer

If you want to return an item because you are not fully satisfied with the product or for any other reason, we will accpet your return, as long as the item meets the following requirements:- The article must be unused and undamaged;- It contains all original labels;- The item must not be worn, washed or altered;- The returned item must be accompanied by the Algori return form.

Question 13

What is your Returns Policy?

Accepted Answer

If you want to return an item because you are not fully satisfied with the product or for any other reason, we will accept your return, as long as the item meets the following requirements:The article must be unused and undamaged;It contains all original labels;The item must not be worn, washed, or altered;The returned item must be accompanied by the Algori return form.This Returns Policy does not invalidate or jeopardize legal rights under current legislation, including your legal right to withdrawal. The refund of returned items will be refunded to you in the same payment method used to purchase the product. At the end of the return process, you will receive a confirmation email.All returns or exchanges of items must be made within 14 days from the date of receipt of the order. If for any reason, your order is received in different deliveries, the 14 days deadline for the return of any item begins to count from the date of receipt of the last delivery.

Question 14

Are returns free?

Accepted Answer

Exchanges and returns are free of charge for orders over 75,00€ to EU. For orders below this amount, shipping costs related to the exchange or return process may apply.For exchanges coming from countries outside the European Union, you cannot send the item before contacting customer support via email at hi@algoribrand.com.

Question 15

Do you have an extrended holiday return and exchange policy?

Accepted Answer

Yes, till January 5th you can return and exchange your items.

Question 16

What payment methods do you accept?

Accepted Answer

You can purchase on our website using a debit, credit card or net banking. Additionally, we support Paypal, Klarna and MB Way. You can choose these payment methods at checkout.

Question 17

How do I get the 10% First Order Discount?

Accepted Answer

To receive 10% off your first order along with updates on discounts, restocks and new drops, sign up to our Newsletter here at the end of the page (we promise, we will not spam you).Your discount code is personal and will be sent to you via email.

Question 18

Do you sell in physical stores?

Accepted Answer

We currently sell our sneakers at Carisma Store (Av. Manuel da Costa Campelos 318, Vizela, Portugal), Italian Job (R. José Gomes Ferreira 198, Porto, Portugal), OGQMOCA (Praçeta João XXI 826, Braga, Portugal), Beleza - Concept Store (Brückenstraße 8, 69120 Heidelberg, Germany), Maspero (Via Giacomo Matteotti 10, Cantú, Italy), Richard William Custom Made (Broughshane, Ballymena BT42 4JJ, United Kingdom), Midtown Surf Shop (1126 Soquel Ave, Santa Cruz, CA 95062, USA), Chattanooga Shoe Company (313 Manufacturers Rd, Chattanooga, TN 37405, USA).

FAQ's

Frequently Asked Questions

FAQ's

Frequently Asked Questions

Join the culture